SAWA-NGO

SAWA-NGO

Passionate admin assistant

Jerusalem, ישראל
פרילנסר
  צור קשר

אודותינו

I have +10 years of experience in customer service, E-commerce, admin assistant and translation (English to Arabic).
I also have more tha 50 certificates of soft skills, time management and customer service.

שפות

ערבית
שפת אם
אנגלית
שליטה קרובה לשפת אם
ספרדית
רמת מתחילים
עברית
רמת מתחילים

תחומי התמחות

אדמיניסטרציה

55 ₪ לשעה
בק אופיס
I have worked in DHL Express for 2 years as Back line, with full responsibility of handling customers' problem and solve their issues after shipping. I have strong knowledge of all back office, work, files, data management and emails
מזכירות יבוא- יצוא
I Have strong knowledge and experience on air shipping with packing and handling, Customs rules and IATA. also have dealt with paperwork of shipping and after shipping handling.
ניהול משרד
I have been Supervisor and manager of team since 2014. working in DHL's office and know managing projects remotely and their team.
עזרה אדמיניסטרטיבית
I have strong knowledge and experience with Microsoft Apps, data entry, writing reports and set schedules and follow deadlines.
מזכירה אישית
I am very humble, have passion to assist and help, as a project manager of Sawa , I am also the vice president which means I assist the president and Sawa board in many ways
קלדנות
I have strong study, knowledge and work in computers , I have fast typing skills with minimum typing errors
נציגי שירות לקוחות
Customer Service is my strongest point , to help support customers, show passion, understanding and never losing my temper no matter how hard the customer is. focusing on solving the problem without take it personal, keep the company image well represented and never face the customer personally but facing the problem to be solved,
כללי, שונות
with the combine of my skills , experience and talents. I could do lot of things to achieve the deadline and to ensure your satisfaction

כתיבה ועריכה

36 ₪ לשעה
קלדנות, תמלול, הזנת, הקלדת נתונים
I have fast typing skills, dealing with many database application ( access, Dpa and Excel, worksheets..etc)

נסיון תעסוקתי

יוני 2010 - אוקטובר 2017

E commerce Supervisor

DHL Express
  • train customers and sell our free Electronic solutions with technically support DHL Customer applications, mange the tasks and team of 4 people.

קורסים, הסמכות, לימודי תעודה

ינואר 2011

TIme management

DHL E-learining

Excellence of Customer service

E-learning

Customers confilicts and Handling

E-learning

Excel and Access 2013

E-learning

CCNA

YAT

Customer support

DHL E-Learining

Customer service over the phone

DHL E-Learining

Writing Business Emails

DHL E-Learining

Understanding Customers' personality

DHL E-Learining

Toefl

TOEFL

תארים אקדמיים

אוקטובר 2018 - היום

MA in Near Eastern Languages

Polis Jerusalem Institute
ספטמבר 2003 - יולי 2007

BA in computer science , Major IT

Cairo university

פעילות התנדבותית

נובמבר 2017 - היום

Project Manager

SAWA NGO
  • Preparing, validating and approving the projects in Middle east and Africa, set the plan and lead the team with detailed tasks of what they should do. fill the forms and communicate the project's need with the donors

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חוות דעת

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