
SAWA-NGO
Passionate admin assistant
Jerusalem, ישראל
פרילנסר
אודותינו
I have +10 years of experience in customer service, E-commerce, admin assistant and translation (English to Arabic).
I also have more tha 50 certificates of soft skills, time management and customer service.
I also have more tha 50 certificates of soft skills, time management and customer service.
שפות
ערבית
שפת אם
אנגלית
שליטה קרובה לשפת אם
ספרדית
רמת מתחילים
עברית
רמת מתחילים
תחומי התמחות
אדמיניסטרציה
55 ₪ לשעה
בק אופיס
I have worked in DHL Express for 2 years as Back line, with full responsibility of handling customers' problem and solve their issues after shipping. I have strong knowledge of all back office, work, files, data management and emails
מזכירות יבוא- יצוא
I Have strong knowledge and experience on air shipping with packing and handling, Customs rules and IATA. also have dealt with paperwork of shipping and after shipping handling.
ניהול משרד
I have been Supervisor and manager of team since 2014. working in DHL's office and know managing projects remotely and their team.
עזרה אדמיניסטרטיבית
I have strong knowledge and experience with Microsoft Apps, data entry, writing reports and set schedules and follow deadlines.
מזכירה אישית
I am very humble, have passion to assist and help, as a project manager of Sawa , I am also the vice president which means I assist the president and Sawa board in many ways
קלדנות
I have strong study, knowledge and work in computers , I have fast typing skills with minimum typing errors
נציגי שירות לקוחות
Customer Service is my strongest point , to help support customers, show passion, understanding and never losing my temper no matter how hard the customer is. focusing on solving the problem without take it personal, keep the company image well represented and never face the customer personally but facing the problem to be solved,
כללי, שונות
with the combine of my skills , experience and talents. I could do lot of things to achieve the deadline and to ensure your satisfaction
כתיבה ועריכה
36 ₪ לשעה
קלדנות, תמלול, הזנת, הקלדת נתונים
I have fast typing skills, dealing with many database application ( access, Dpa and Excel, worksheets..etc)
נסיון תעסוקתי
יוני 2010
-
אוקטובר 2017
E commerce Supervisor
DHL Express- train customers and sell our free Electronic solutions with technically support DHL Customer applications, mange the tasks and team of 4 people.
קורסים, הסמכות, לימודי תעודה
ינואר 2011
TIme management
DHL E-leariningExcellence of Customer service
E-learningCustomers confilicts and Handling
E-learningExcel and Access 2013
E-learningCCNA
YATCustomer support
DHL E-LeariningCustomer service over the phone
DHL E-LeariningWriting Business Emails
DHL E-LeariningUnderstanding Customers' personality
DHL E-LeariningToefl
TOEFLתארים אקדמיים
אוקטובר 2018
-
היום
MA in Near Eastern Languages
Polis Jerusalem Institute
ספטמבר 2003
-
יולי 2007
BA in computer science , Major IT
Cairo universityפעילות התנדבותית
נובמבר 2017
-
היום
Project Manager
SAWA NGO- Preparing, validating and approving the projects in Middle east and Africa, set the plan and lead the team with detailed tasks of what they should do. fill the forms and communicate the project's need with the donors
9 תחומי התמחות

55 ₪
לשעה
אדמיניסטרציה
36 ₪
ל- 250 מילים
כתיבה ועריכה
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