Reut Rachel Levi

חולון, ישראל

פרילנסר

צור קשר

שפות

עברית

שפת אם

אנגלית

שליטה קרובה לשפת אם

תחומי התמחות

טכנולוגיה

100 ₪ לשעה

בדיקות תוכנה ואבטחת איכות - QA

• Responsible for testing mobile and desktop applications for Enterprise customers.
• Review test specification documents and ensure tests meet all requirements.
• Plan, create, and manage tests, including network and performance tests.
• Collaborate closely with developers, Implementation Managers, and other team members in a Kanban environment.
• Utilize strong attention to detail and excellent communication skills to excel in testing tasks.

עיצוב וגרפיקה

150 ₪ לשעה

עיצוב אתרים

• Managed Online Store Operations: Oversaw day-to-day operations, including updating the product catalog and adding new products.
• Website Content Maintenance: Maintained and updated website content by writing compelling text and embedding banners.
• Pricing and Promotions Management: Updated prices, managed discounts and promotions, and ensured all site information was accurate and up-to-date.
• Performance Analysis: Analyzed website performance data to identify improvement opportunities and optimize user experience.
• Graphic Design: Created graphic materials and website visuals using tools like Adobe Photoshop, Illustrator, and Canva.

עיצוב גרפי, ביצועיסט

בניית אתרים

150 ₪ לשעה

בניית אתרים פשוטים, עמודי נחיתה

חיתוך PSD לעיצוב HTML ו- CSS

וורדפרס - WordPress

וובמאסטר, מנהל אתר

נסיון תעסוקתי

ינואר 2025 - היום

CJ Support Center Website Specialist

Payoneer

• Support Center Content Management: Oversee user-facing articles and FAQs using HTML and JavaScript, collaborating with product owners and content writers to maintain accuracy and relevance aligned with organizational goals.
• Content Updates and Optimization: Continuously refresh content to meet evolving customer needs.
• Content Localization: Adapt materials to various languages and standards to boost global accessibility during digital transformation.
• Autoreply Management: Manage autoreplies to streamline communications, refine strategies for enhanced efficiency and customer satisfaction.
• Support Center Enhancement: Identify and implement improvements to the Support Center by leveraging user feedback and analytics in a customer-centric approach.
• Performance Metrics: Monitor and document key performance indicators for the Support Center, using data for actionable insights.
• Cross-Functional Collaboration: Work with multiple departments including Product, Content, Ops-Tech, Knowledge, Localization, and Solutions to integrate Support Center efforts into the broader customer experience strategy.

2023 - ינואר 2025

E-commerce manager and Graphic Design

Berniki | Future strings

• Managed Online Store Operations: Oversaw day-to-day operations, including updating the product catalog and adding new products.
• Website Content Maintenance: Maintained and updated website content by writing compelling text and embedding banners.
• Pricing and Promotions Management: Updated prices, managed discounts and promotions, and ensured all site information was accurate and up-to-date.
• Performance Analysis: Analyzed website performance data to identify improvement opportunities and optimize user experience.
• Graphic Design: Created graphic materials and website visuals using tools like Adobe Photoshop, Illustrator, and Canva.

אוגוסט 2022 - פברואר 2024

Implementation Operations Analyst

Contentsquare

• Define and simplify the processes and workflows for the customer success implementation team.
• Evaluate customer success implementation data to assess organizational performance.
• Leverage the data to help forecast implementation evolution.
• Create visibility to the implementation management
• Create/edit/update Knowledge Management process confluences.
• Analyze the effectiveness of our current knowledge base for our implementation managers.
• Gather and analyze information, evaluate impacts, and drive decisions accordingly.
• The main point of contact for our maintenance requests and determine the proper channels, timings, and urgency for each request.
• Working daily with the Implementation leadership team, product, development, QA, and all departments needed.

אוגוסט 2021 - אוגוסט 2022

QA Engineer

Contentsquare

• Responsible for testing mobile and desktop applications for Enterprise customers.
• Review test specification documents and ensure tests meet all requirements.
• Plan, create, and manage tests, including network and performance tests.
• Collaborate closely with developers, Implementation Managers, and other team members in a Kanban environment.
• Utilize strong attention to detail and excellent communication skills to excel in testing tasks.