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Amdocs Intelligent Field Service Management (FSM)

16 יוני, 2018

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Amdocs Intelligent Field Service Management takes your organization into the future, turning every support customer touch point into service excellence through:
• Proactive support problem solving with the Virtual Technician – problems are fixed before the customer notices
• Support Self-service with the Virtual Technician – guides the customer to a speedy solution, instilling a sense of empowerment
• A virtual support engagement center – with top experts supporting you remotely exactly when and how you want it, aided by top-of-the-line technology
• An “Uberized” marketplace of field technicians – you choose your technician, and they start resolving the issue before they even walk through your door
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